Choosing your support
4 questions
Which businesses do you support?
We offer four independent plans for Shops & Takeaways, Barbers & Salons, Restaurants and Professional Offices. They are designed for different business types, not as upgrade tiers.
How much does each plan cost?
Shops & Takeaways: €69/month or €739/year. Barbers & Salons: €69/month or €739/year. Restaurants: €99/month or €1,069/year. Professional Offices: €199/month or €2,149/year. Annual billing is paid in advance.
What does my plan include?
Each plan has its own listed services and bonuses. Review the relevant plan page for its exact scope: Shops & Takeaways, Barbers & Salons, Restaurants or Professional Offices.
Are onboarding and tech advisory included?
Yes. Free onboarding and tech advisory are included in all four plans.
How support works
6 questions
Can I ask for help remotely or onsite?
Support may be provided remotely or onsite depending on the issue and the agreed support scope.
Is there an hourly allowance?
Support is provided within the agreed services, scope and fair-use terms. The plan is not a commitment to continuous or dedicated labour.
What happens if my request is outside my plan?
We’ll discuss the scope and any separate costs with you before additional work begins.
How quickly will requests be handled?
Requests are scheduled based on circumstances, business impact and the plan’s included benefits. A guaranteed response time is not implied unless separately agreed.
What if specialist software or a supplier is involved?
We can help troubleshoot supported technology. Where supplier and warranty coordination is included, we can assist with the relevant supplier. Specialist vendor work and access may still be needed.
Are point-of-sale systems included?
Check the relevant plan’s listed scope before assuming a particular point-of-sale system is covered.
Getting started
2 questions
How do I apply?
Use the common business support application, select your business type and tell us what you need. We’ll review the details and contact you personally.
Can I choose monthly or annual billing?
Yes. Both prices are shown on each plan page, with annual pricing offering a lower total cost for the year.